Last updated: September 2026 · Berth Living Ltd, trading as Pumpd
All refunds are issued by the marina via Stripe; Pumpd never holds visitor funds and therefore never refunds them from its own account. Where a refund is due under the rules below, Pumpd's staff dashboard issues the Stripe refund automatically on the marina's behalf, returning the funds to your original payment method.
Equipment failure or marina cancellation
If a confirmed, paid booking is cancelled by the marina due to equipment failure, emergency maintenance, or circumstances outside the guest's control, a full refund is issued to the original payment method automatically. Refunds typically appear within 5-10 business days depending on your bank.
No-shows
If you do not attend your booked pump-out slot, no refund is issued for visitor (paid) bookings. Repeated no-shows may result in your access to the booking service being suspended at the marina's discretion.
Late cancellations
Cancellations made less than 30 minutes before the booked start time cannot be processed online. Please contact the marina directly. For visitor (paid) bookings cancelled with less than 30 minutes' notice, no refund is issued.
Pricing changes after booking
The price displayed at the time you book is the price you pay; price changes the marina makes later do not retroactively apply to existing bookings. The amount shown at checkout includes a small uplift on the marina's net price to cover Stripe's card-processing fee, so the marina receives the amount it set regardless of card type.
Marina setup-fee guarantee
New marina customers may request a full refund of their one-off setup fee within the first month of go-live if Pumpd is not the right fit. This guarantee covers the setup fee only; subscription fees for any period already used are not refundable.
Resident (berth-holder) bookings are complimentary and carry no charge. Cancellations for resident bookings with more than 30 minutes' notice can be made via the dashboard at any time.
This policy forms part of our Terms & Conditions. If you have a question about a specific booking, please contact the marina office in the first instance.